QUINTANILLA, Claudia; AYALA, Edgardo. Employees´ Technology Readiness and Service Quality in Mexican Call Centers. Multidisciplinary Business Review, [S. l.], v. 4, n. 1, p. 21–34, 2011. Disponível em: https://journalmbr.net/index.php/mbr/article/view/377. Acesso em: 25 apr. 2026.