GEMPP, René; THIEME, Claudio. Determining the Importance of Perceived Quality Attributes on Users Satisfaction: A Latent-Class-Based Mimic Model. Multidisciplinary Business Review, [S. l.], v. 7, n. 1, p. 11–17, 2014. Disponível em: https://journalmbr.net/index.php/mbr/article/view/341. Acesso em: 25 apr. 2026.