TREVIÑO, Teresa; MORTON, Flor. Online Service Recovery: Exploring the Effects of Justice Theory on Managerial Responses to Negative Online Reviews. Multidisciplinary Business Review, [S. l.], v. 10, n. 1, p. 62–69, 2017. Disponível em: https://journalmbr.net/index.php/mbr/article/view/304. Acesso em: 26 apr. 2026.